Our stakeholders

​We interact with millions of people through our business operations. Engaging in collaboration and a dialogue with different stakeholder groups as well as conducting surveys help us to assess and meet the expectations important stakeholder groups have towards our company. We report openly about stakeholder collaboration and the impacts of our operations.


​Stakeholders' expectations Fortum's actions​
Investors and shareholders
  • ​Long-term value creation
  • High-yield share
  • Responsible operations
  • Risk management
  • ​We are committed to achieving our financial targets
  • We are committed to growth and to creating solid earnings
  • Our goal is to pay a stable, sustainable and over time increasing dividend of 50-80% of earnings per share excluding one-off items
  • We take economic, social and environmental responsibility into consideration in our business
  • We manage risks and operate in line with the Fortum Code of Conduct and our company's values
  • We compensate financiers as agreed

Customer relationship and products

  • Safe and reliable electricity company
  • Good service, self-service channels 24/7
  • Fair pricing
  • Convenient handling of energy-related matters
  • Modern products and services to support efficient and smart energy use

Energy production and heat distribution

  • Renewable energy production with minimal load on the environment
  • Responsible operations in society
  • Security of supply of energy
  • Effective communication of outages to customers in the most appropriate ways

Products and customer relationship management

  • We develop new innovative products based on our customers' needs
  • We develop customer service know-how and customer orientation
  • We promote customer orientation with the 'Customer in the Centre' programme
  • We develop new energy efficiency products for customers
  • We offer origin-labelled renewable electricy
  • We offer climate benign heat products
  • Our customers participate in our product development projects through customer panels
  • We serve our customers through the Internet, social media and mobile services

Energy production and distribution, and our activities in society

  • We improve district heat networks
  • We communicate outage information through multiple channels
  • We use environmentally sustainable energy forms
  • We develop future energy production forms
  • ​Recognition of work contribution
  • Opportunities for professional development
  • Equal treatment
  • Incentivizing compensation
  • Open interaction
  • Work well-being and safe working conditions
  • Job security
  • ​We operate in compliance with the Fortum Code of Conduct and values
  • We support equality, and we respect the cultures and values of individuals and groups
  • We develop employee competence through job rotation and career advancement
  • We develop the quality of leadership and supervisory skills
  • Our employees have performance-based wages as well as uniform processes, guidelines and tools in remuneration
  • Personnel have the opportunity to influence the content of their own work in line with business goals
  • We promote and improve and improve work well-being and safety
  • We conduct a group-wide personnel survey every other year
Services and goods suppliers

Fortum's business operations

  • Good financial position and the ability to take care of the agreed obligations
  • Responsible operations
  • Good reputation (e.g. Fortum as a good customer reference)

Business relations with suppliers

  • Fair and equal treatment of suppliers
  • Long-term business relations
  • Development of the suppliers' business and products/services

Fortum's business and procurement principles

  • We comply with the Code of Conduct, agreements, and agreed upon regulations and business practices
  • We expect rensponsible actions from our business partners
  • We adhere to professional procurement processes that are consistent with good procurement practice (including public produrements)
  • We evaluate suppliers actions and possible risks and conduct audits
  • We monitor the development of Fortum's reputation

Supplier relationship management

  • We manage supplier relationships in a systematic manner
  • We use an operating model that is based on category management in the most significant purchasing categories
  • We offer joint development projects and new business opportunities for our suppliers
Authorities and decision makers
  • ​Compliance with laws, regulations and permits
  • Integration of sustainability into strategic and operative decision making
  • Promoting renewable energy production and resource efficiency
  • Paying taxes according to laws
  • Maintaining dialogue
  • Transparency and reliable reporting
  • ​We comply with laws, regulations and permits
  • We develop our business and the management of environmental and safety risks
  • We pay our taxes and dividends
  • We publish tax footpring
  • We actively engage in a dialogue with authorities and decision makers about key issues in the energy sector
  • We offer constructive suggestions for policies and legislation
  • We communicate proactively and openly
  • ​Relevant, reliable and transparent communication
  • ​In line with our Disclosure policy, we communicate proactively and openly
  • We are easily accessible through the media desk
  • We continuously improve our crisis communication preparedness
Energy sector organisations
  • ​Advocating on behalf of share interests
  • Maintaining dialogue
Non-governmental organisations
  • ​Responsibility of operations and risk management
  • Environmentally friendly investments
  • Promoting renewable energy production
  • Collaboration projects, open interaction and dialogue
  • Reliable reporting
  • ​We communicate actively and openly
  • We collaborate with Finnish and Swedish nature conservation associations regarding our environmentally benign electricity products
  • We collaborate with organisations in the responsible procurement of fuels and in our sponsorhip projects
  • We develop environmental and safety risk management
  • We monitor NGO activities and engage in a dialogue
​Local communities
  • ​Plant safety
  • Elimination of noise and emissions
  • Safeguarding biodiversity and recreational use of nature
  • Support and donations to local communities
  • Dialogue and collaboration
  • ​We manage our risks and we comply with the Fortum Code of Conduct
  • We invest in infrastructure and plant safety
  • We are a good employer and neighbour
  • We support local community activities
  • We carry out environmental projects in collaboration with our local stakeholders
  • We communicate actively and openly
  • We meet with local residents and customers
​General public
  • ​Security of supply of electricity and heat
  • Activities for the good of society
  • Safety operations
  • Promoting renewable energy production
  • Fair pricing
  • Transparency
  • Reasonable financial returns and moderation in management remuneration
  • ​We improve the security of supply of electricity and heat
  • We pay taxes, and we develop the energy sector in accordance with society's needs
  • We support non-profit activities benefiting society
  • We develop renewable energy in line with our strategy
  • We communicate actively and openly
  • Our remuneration complies with the Finnish State Ownership Steering department guidelines