The yearly industry-wide customer satisfaction (EPSI/SKI) results among the Nordic electricity retail customers have been published.
Fortum's score improved in all three countries where we are operating.
In Norway, Fortum's score went up by as much as 5.8 points and reached a good level of 75.6 - well-above the industry average of 72.0. In Finland, Fortum's customer satisfaction increased by 1.1 points reaching an all-time high score of 74.7 (industry average 76.0). In Sweden, our score was 64.4 (industry average 68.1), with a clear improvement of 1.8 points.
"I am very happy to see a positive customer satisfaction trend in all the Nordic countries. It shows that our efforts towards a more customer-centric approach in the company is really bringing results," says Matti Saario, Head of Customer function at Fortum. See the more detailed industry and company-level results from here