Innovative customer solutions

As a clean energy company, we provide our customers with electricity, heating and cooling as well as smart solutions which improve resource efficiency. Our ambition is to engage our customers and society at large to help us drive the change towards a low-emission energy system and optimal resource efficiency.

Supplying energy and resource-efficient solutions

We are the largest electricity retailer in the Nordics and serve both business and private customers. We are also one of the world’s biggest producer and seller of heat. Additionally, we sell district cooling. Our portfolio also includes the Charge & Drive service which is the Nordics’ largest electric vehicle charging network. For us, energy and resource efficiency is a key factor in energy production. In addition, we offer customers solutions for energy saving.

We do not stop at energy. Fortum is amongst the leading Nordic circular economy companies as well, offering environmental management and material efficiency services. The range of services includes recycling, reutilisation and final disposal solutions, as well as soil remediation and environmental construction services.

CO2-free and guarantee-of-origin-labelled electricity

We are one of the Nordic countries’ leading sellers of carbon dioxide-free and guarantee-of-origin-labelled electricity. We sell CO2-free electricity to our customers in the Nordic countries. The origin of the electricity produced from renewable energy sources, such as hydro, wind and solar, was guaranteed with European guarantees of origin. Some of the electricity we sell is also guaranteed with the pan-European EKOenergy label granted by environmental organisations and, in Sweden, with the Bra Miljöval label.

Putting the customer in the centre

For us, customer satisfaction is the top priority in implementing our company strategy and growing as a business. We have set Group-level targets for our customer satisfaction and reputation. We use the extensive One Fortum survey to annually measure customer and stakeholder satisfaction as well as changes in the company’s reputation and the factors impacting it.

Our customer satisfaction in 2019 was rated as “good” in most business areas.

Services to support sustainable living

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Services to support sustainable business practices