In 2018 the Norwegian BIR Avfallsenergi AS (BIR) signed a long-term, eight-year service agreement with Fortum eNext. The undertaking includes major and minor overhauls, remote monitoring and 24-hour support.
BIR’s Rådalen waste-to-energy plant in Bergen takes care of the municipal waste handling and district heating delivery. The facility encompasses two complete production lines with one turbine and generator unit in each.
When it was time to renew the turbine and generator service agreement, the main driver was to find a single supplier in order to save time and money.
“We wanted to find one supplier who could manage the entire chain, by that I mean servicing, maintenance and monitoring of the production lines as well as providing us with 24-hour support. Our assessment was that in the long term, a system-wide solution would be the most economic – and it would enable us to reduce the number of suppliers and contracts we have to manage. It is much simpler with just one service partner,” says Kenneth Sörsdal, Advisor at BIR AS.
Fortum eNext, with the most economical solution, broad knowledge and its own experience as an energy producer, fulfilled the customer's demands. Furthermore, BIR was the first customer to be offered year-round 24/7 support.