Contact Fortum
For general inquiries, please contact our switchboard, tel. +358 10 4511.
Electricity and heating
To find the customer service contact information related to your electricity and heating contracts, please visit our local sites by choosing the right country from the globe icon on top of the page.
Electricity and heating
To find the customer service contact information related to your electricity and heating contracts, please visit our local sites by choosing the right country from the globe icon on top of the page.
Frequently asked questions
There is a power outage. Who do I contact?
If you are experiencing a power outage, please contact your local electricity distribution company for more information. Fortum does not operate electricity networks any longer.
How to get to our new head office?
Fortum's new headquarters is situated at Keilalahdentie 2-4, 02150 Espoo, Finland, near the Länsiväylä motorway. We recommend arriving by public transport or taxi. If you take the metro, nearest stop is called Keilaniemi. Bus stops are located on Länsiväylä, walking distance away.
See a map and detailed instructions on how to get to our head office