Accessibility statement for fortum.com website

Accessibility status of the digital service:

Does not meet critical accessibility requirements. There are challenges, especially for assistive technology users.

The website is not yet fully compliant with the requirements.

Non-accessible content

Perceivable

• Non-text Content
  • Logo link accessible texts don’t describe the link target.
  • Throughout the site, several alternative texts don’t describe the images.
• Info and Relationships
  • There is information offered with visual cues that are not forwarded to the assistive technologies. For example: Active menu items are marked visually. Link has an icon telling sighted users that the link opens up outside this domain/opens up in a new window.
  • Tab panel elements lack valid ARIA attributes and thus work with tab keys, not arrows.
  • Heading markup has been used for elements that are not headings and the heading levels are not correct
• Meaningful sequence
  • Tab panel logic is not valid because of missing ARIA attributes.
• Resize text
  • Pages with two sticky elements have too small area for page content when zoomed.
  • With a narrow screen, the content overall doesn’t fit the screen or is not shown wholly when zoomed in.
  • The calendar widget doesn’t fit to the screen when zoomed.
• Images of text
  • Images of text are used without describing alternative texts.
• Text spacing
  • Feedback elements don’t allow changing the text spacing values.
     

Operable

• Bypass blocks
  • A ‘Skip to main content’ link is not available on all of the pages. Keyboard user needs to go through header links without the possibility to skip to the main content.
• Page titled
  • Logged in service pages do not have descriptive titles.
• Focus order
  • The focus order on the cookie pop-up is not consistent.
  • In the mobile menu, the focus goes to links behind the menu first before ending to the menu.
  • Back to filters button or anchor links don’t move the focus when used with a keyboard.
• Link purpose (in context)
  • The link with the Fortum logo on the header doesn’t describe the link target, i.e., the front page.
  • Link cards don’t describe the link target.
  • Social media links in person cards don’t describe link targets enough.
• Focus visible
  • Menus in mobile don’t trap focus and focus goes behind the visible elements.
• Focus not obscured
  • In the mobile menu the focus goes behind the menu element and the user can’t know where the focus is.
• Label in Name
  • Highlight boxes and card links have aria-labels that do not describe all the visible content in them.

Understandable

• Language of parts
  • There are untranslated elements, especially aria-labels, throughout the site.
  • Consistent navigation

Robust

• Name, Role, Value
  • iFrame elements don’t have accessible names or they are not descriptive.
  • Address filters are not read by screen readers.
  • Attachment element has a link but it is actually a button.
  • The accordion search element doesn’t offer any context for users.
  • Some menu buttons are read twice to users because they have unneeded aria-labels and titles. Some interactive are read three times.

                                        

Did you notice an accessibility issue in our digital service? Tell us, and we will do our best to remedy the issue

By e-mail:
accessibility@fortum.com

Supervisory Authority

Finland:

If you notice any accessibility issues on the site, please provide us with feedback first. We will reply within 14 days. If you are not satisfied with our response or do not receive any response within two weeks, you can file a report with the Finnish Transport and Communications Agency file a report with the Finnish Transport and Communications Agency - External link. The page provides a detailed description of how to file the report and outlines the process for handling the matter.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

www.webaccessibility.fi

saavutettavuus@traficom.fi

telephone switchboard 029 534 5000