We care about your privacy

The EU's new data protection regulation, General Data Protection Regulation (GDPR), will become applicable as of 25 May 2018. The GDPR will strengthen the protection of the individuals' right to personal data protection.

Below, you can find information about how we collect, process and use the data which you provide us. We take your data privacy seriously, as we always have.

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Why do we collect personal data?

A clear purpose for the information collected

We need to collect and treat your personal data for many different purposes and in several ways. We collect information in the relationship we have with you, for the management of our customer relationships, employment relationships, or other business relationships we have with our external stakeholders. 

Common for all our personal data processing is that it is carried out with appropriate safeguards taken into account and in accordance with the fundamental principles in data protection legislation.

Do you want to know more?

On this web page, we have summarized how we treat your personal data, the purposes and legal bases on which we rely for our data processing.

For more detailed information how we process and use your personal information, please see our Privacy Notice below.

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What data do we collect?

Individual data

We collect data which is necessary for the relationship you have with us; for example if you are becoming a customer, visiting our online services or looking for a job.

Your personal information usually reach us through our customer relationship. Examples of personal information is name and contact information, billing address or IP address.  

Limitation of data

Fortum processes personal data only for specified, explicit and legitimate purposes, and only when there are valid legal grounds for it. We do not collect any unnecessary data, which is not needed for providing our customers the best services and offerings.

Learn more about how we process and use your personal information in our Privacy Notice below.

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How do we protect your data?

Confidentiality and information security

We take data protection and people´s privacy very seriously. At all times, Fortum processes personal data in a manner which ensures information security.

Personal data is always bound to confidentiality and the access is limited only to authorized persons within Fortum and its partners. We fulfil the necessary technical and organizational measures, to ensure that privacy laws are being followed.

Our protective actions

We monitor the access rights so that only the authorized persons have access to the personal data, we use use firewalls, pseudonymisation of data, provide detailed instructions and training for personnel on protection of personal data and we carefully select our service providers.

We do not sell personal data to other companies.

Learn more about how we protect your data in our Privacy Notice below.

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About cookies and how to manage them

About our use of cookies

We use cookies or similar techniques on our websites, but never so that your privacy protection would be jeopardised.

You have the opportunity to accept all cookies from the cookie banner visible in the bottom when you enter the website or you can enter the cookie preference centre to choose which cookies you activate and which ones you keep inactive.

If you accept all cookies the website works as expected and you will have access to all the functions on our website.

A clear purpose for the information collected

We need to collect and treat your personal data for many different purposes and in several ways. We collect information in the relationship we have with you, for the management of our customer relationships, employment relationships, or other business relationships we have with our external stakeholders. 

Common for all our personal data processing is that it is carried out with appropriate safeguards taken into account and in accordance with the fundamental principles in data protection legislation.

Do you want to know more?

On this web page, we have summarized how we treat your personal data, the purposes and legal bases on which we rely for our data processing.

For more detailed information how we process and use your personal information, please see our Privacy Notice below.

Individual data

We collect data which is necessary for the relationship you have with us; for example if you are becoming a customer, visiting our online services or looking for a job.

Your personal information usually reach us through our customer relationship. Examples of personal information is name and contact information, billing address or IP address.  

Limitation of data

Fortum processes personal data only for specified, explicit and legitimate purposes, and only when there are valid legal grounds for it. We do not collect any unnecessary data, which is not needed for providing our customers the best services and offerings.

Learn more about how we process and use your personal information in our Privacy Notice below.

Confidentiality and information security

We take data protection and people´s privacy very seriously. At all times, Fortum processes personal data in a manner which ensures information security.

Personal data is always bound to confidentiality and the access is limited only to authorized persons within Fortum and its partners. We fulfil the necessary technical and organizational measures, to ensure that privacy laws are being followed.

Our protective actions

We monitor the access rights so that only the authorized persons have access to the personal data, we use use firewalls, pseudonymisation of data, provide detailed instructions and training for personnel on protection of personal data and we carefully select our service providers.

We do not sell personal data to other companies.

Learn more about how we protect your data in our Privacy Notice below.

About our use of cookies

We use cookies or similar techniques on our websites, but never so that your privacy protection would be jeopardised.

You have the opportunity to accept all cookies from the cookie banner visible in the bottom when you enter the website or you can enter the cookie preference centre to choose which cookies you activate and which ones you keep inactive.

If you accept all cookies the website works as expected and you will have access to all the functions on our website.

Further information and contacts

Fortum Group Privacy Policy

Fortum takes privacy seriously and complies with the privacy laws. Customers, employees and other stakeholders can trust that we manage data privacy in a correct and transparent way. Ensuring the individual's right to data protection is embedded in Fortum's shared corporate values of curiosity, responsibility, respect and integrity, which form the ethical basis for all work at Fortum.

Our Privacy Policy is to be followed by all Fortum divisions and functions, as well as by suppliers and external persons working for Fortum.

Click here to learn more about our Privacy Policy.

Data privacy in our different markets

We offer various services and products in our different markets. For local information on what personal data we collect and process in our different applications and services, please go to our local sites.

Contact information

Questions and comments regarding this privacy notice are welcomed and should be addressed [email protected] or in writing to the address below.

Fortum Corporation
Privacy
Keilalahdentie 2-4
02150 Espoo
Finland

Please, note that requests for exercising your rights regarding your personal data (such as accessing your personal data) will not be handled through email, but through request forms online or via customer services in our local markets. See links to our local web sites below.