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Electricity will be connected on the start date of your contract by the local distribution network operator (DSO). Unfortunately, the exact connection time cannot be provided in advance. If your electricity is not yet on, please check the following:

1. That your contract has started.

2. Whether you have received a text message from your local distribution network operator. The message may ask you to confirm that the electricity can be connected safely.

3. If you have received a message, please follow the instructions provided in it.

4. Whether the main switch or fuses are turned off.

For matters related to the electricity connection or requesting an earlier connection, please contact your local distribution network operator directly. You can find your network operator for your area on the Finnish Energy Authority's website.

We always invoice electricity consumption in arrears. The contract is invoiced monthly. You will receive the first invoice in the first half of the month after the contract starts. You can check the billing rhythm of your contract in Fortum service Contracts section.

You will receive two separate invoices, one for the sale of electricity and one for the distribution of electricity. Fortum will invoice you for the sale of electricity and your local grid company for the distribution part. If your grid network company is Caruna, you can receive a joint invoice for the sale of electricity and distribution from us.

• You can get a copy of your invoice by printing it from Fortum service.

• If you would like a copy of your invoice by email or post, please contact customer service.

• The copy we send by post costs €10, which will be charged on your next invoice.

The electricity bill consists of electricity, electricity transmission and taxes. VAT and electricity tax are paid on transmission and electricity. You can independently choose and tender the share of electricity sales, but the transmission is always handled by the local transmission company.

You will receive two separate invoices, one for the sale of electricity and the other for the transmission of electricity. Fortum invoices you for the sale of electricity and the local network company sends you an invoice for electricity transmission and other network services and collects electricity tax. If your local network company is Caruna, you will receive a joint invoice for the sale of electricity and electricity transmission. The billing rhythms of the network company's and Fortum's electricity bills may differ.

The basic fee is a monthly fee. It is the same every month regardless of electricity consumption. The energy fee is based on the energy price of your contract and the electricity consumption you use during the billing period.
We receive consumption information from your local network company.

A spot priced electricity contract follows the price development of the electricity market. If you have a spot priced electricity contract, your electricity bill will vary monthly depending on rises and falls in the electricity price. A fixed-price electricity contract, on the other hand, means that the price per kilowatt-hour remains the same throughout the contract period. If you choose a spot priced electricity contract, you pay for electricity based on the exact price at the time the electricity is used.