Fortum Poland customer service team shines again

— For us, no customer is ‘more important’ - everyone deserves attention, care, and expert support. We focus on the details, continuously grow our skills, and communicate with intention. We’re grateful to our customers for their trust and continued partnership,” says Sylwia Walterska, Senior Business Manager Customer Service and Operations at Fortum Poland.

The award is presented by the Polski Program Jakości Obsługi (Polish Service Quality Program), organized by Grupa VSC. This program has been monitoring the level of customer satisfaction in Poland for over 17 years, identifying companies that excel in customer service based on consumer feedback. 
 
This recognition is a proof of the trust and appreciation of customers who value the Fortum’s professional approach to solving their problems. 

— Receiving this title for the second year in a row confirms that the team is shaping a new quality in the energy sector in Poland, setting new standards. Their commitment, patience, and ability to build relationships with customers, often going beyond standard duties, bring tangible results,” Sylwia states. 
 
For a deeper dive into how the energetic team transforms the customer journey of purchasing electricity and gas for Polish consumers and business customers, read more here.