Employee contracts
A new, improved employee electricity contract for Fortum employees:
Fortum Tarkka - electricity contract without a basic fee or commission fee
Fortum Duo -electricity contract without a basic fee
In both contract options, you only pay for the energy you use
All additional services are available to employees free of charge. Order an additional service separately or add it to your new contract. Please note: additional services are free of charge only with the new employee contract.
The old employee contract will be phased out, and its benefits will end at a later stage. Switch to the new employee contract to enjoy even better employee benefits.
Benefit across all Nordic countries
An even better employee benefits selection across all Nordic countries!
Free optional VAS
The employee agreement includes a free optional additional service.
No monthly fee
In Fortum’s employee agreement, you do not pay a basic fee.
100 % Solar power
Support solar electricity production – even if you don’t have solar panels on your roof
Certified 100% solar energy – we purchase renewable energy guarantees of origin from electricity producers to match your consumption
For a cleaner Baltic Sea – Fortum supports the John Nurminen Foundation with five euros for every contract
Help us improve the Customer Journey
We want joining Fortum to feel smooth, fast, and effortless. If you’re planning to become a Fortum customer, we’d love to hear about your sales and onboarding experience. Are any steps unclear, confusing, or not working as expected – for example when:
Signing‑up of electricity or additional services
Receiving communication from Fortum or the grid company
Start using the APP and/or services
Getting the first invoice
Please share your feedback (short description + optional screenshots of the experience) with us at cx@fortum.com.
Thank you for helping us building a better customer experience for everyone.
If you do not have a fixed-term electricity contract, you can order a new Fortum Tarkka or Fortum Duo electricity contract without a basic fee from this page, even right away. If you have a fixed-term electricity contract, you can place an order no earlier than 3 months before the end of your current electricity contract.
Remember to add the additional services you want to your contract when ordering (max. 4 pcs when ordering).
Please note that the service will automatically suggest a suitable start date, which follows standard industry practices for starting a new electricity contract. This is a normal procedure for contract changes.
If you have an older Fortum Tarkka electricity contract with employee benefit (base fee 0 €/month), you can switch your electricity contract via this page either to a Fortum Tarkka electricity contract without brokerage fee and base fee.
If you want to change your contract to a Fortum Duo electricity contract as an employee contract without a base fee, you should send an email to asiakaspalvelu@fortum.com. Please read the detailed instructions below.
Remember to add, when placing a new electricity contract order, the additional services that you want from the automatically suggested options. After placing the order, you can also log in and add more additional services.
When selecting a new contract, you can also add new free additional services at the same time. If you already have additional services such as 100% renewable energy, 100% solar energy, or price guarantee, first log in to the Fortum service and cancel your current additional services. After this, the new free employee additional services will become visible, and you can select them.
If you are using other additional services, you can change them to new ones by contacting our customer service at asiakaspalvelu@fortum.com.
If you reply to the email link above, the subject will be automatically included in your message. Please remember to also include the following information: your customer number, name, phone number, and the matter, for example: “I want to switch from an employee Fortum Tarkka contract to a Duo employee contract” / “I cannot cancel an additional service in the self-service” or “Adding other additional services”. We will contact you if needed to complete the matter.
If you have a fixed-term employee electricity contract with a base fee benefit (e.g. Fortum Takuu or Fortum Duo), you can make a new-type Fortum Tarkka or Fortum Duo contract no earlier than three months before your current contract ends.
If you are already a Fortum employee customer, you cannot create a new Fortum Duo contract in the self-service portal; you should contact our customer service by email instead. The start date will also be incorrect in the self-service portal.
You can easily create a Fortum Tarkka contract yourself.
Please note that the service will automatically suggest a suitable start date, which follows standard industry practices for new electricity contracts.
If there are more than three months until your fixed-term contract ends, you unfortunately cannot switch to a new contract yet. However, you can update your current additional services to new free employee additional services and add new services to your existing fixed-term contract by sending a request to asiakaspalvelu@fortum.com.
If you reply to the email link above, the subject will be automatically included in your message. Please remember to also include your customer number, name, phone number, and the matter, for example: “Duo contract renewal” / “I cannot cancel an additional service in self-service” or “Adding other additional services”. We will contact you if needed to complete the matter.
If you have a Fortum Kesto electricity contract with an employee benefit (base fee 0 €/month), you can create a new Fortum Tarkka electricity contract via this website.As a current Fortum Kesto customer, you cannot create a Duo contract via this website - instead, you should contact our customer service by email at asiakaspalvelu@fortum.com.
Please read the more detailed instructions below.Please note that the service will automatically suggest a suitable start date, which follows standard industry practices for starting a new electricity contract.
Remember to select, when placing a new electricity contract order, the additional services you want from the automatically suggested options. After placing the order, you can also log in and add more additional services.
If you already have additional services such as 100% renewable energy, 100% solar energy, or price guarantee, first log in to the Fortum service and cancel your current additional services. After this, the new free employee additional services will become visible and you can select them.
If you are using other additional services, you can change them to new ones by sending a message to our customer service at asiakaspalvelu@fortum.com.
If you reply to the email link above, the subject will be automatically included in your message. Please remember to also include your customer number, name, phone number, and the matter, for example: “I want to switch my employee Kesto contract to a Fortum Duo employee contract” / “I cannot cancel an additional service in self-service” or “Adding other additional services”. We will contact you if needed to complete the matter.
If you already have additional services such as 100% renewable energy, 100% solar energy, or price guarantee, first log in to the Fortum service and cancel your current additional services. After this, the new free employee additional services will become visible when you are logged in to the Fortum service, and you can select them.
If you are using other additional services, you can change them to new ones by contacting our customer service at asiakaspalvelu@fortum.com.
If you reply to the email link above, the subject will be automatically included in your message. Please remember to also include your customer number, name, phone number, and the matter, for example: “I cannot cancel an additional service in self-service” or “Adding other additional services”. We will contact you if needed to complete the matter.
If your current contract is Fortum Kesto or Fortum Tarkka, your employee electricity benefit will be removed after some time, and your contract will become subject to a base fee unless you take action. We will contact you in advance before this happens.
If you do not renew your Fortum Duo electricity contract before the start of a new contract period, you will automatically be transferred to a Fortum Kesto contract with a standard base fee. Your additional services will also become standard paid monthly services.
When you order an electricity contract via this page, you can select the additional services you want from the automatically suggested options during the order process. After placing the order, you can also log in and add more additional services.
If you already have additional services such as 100% renewable energy, 100% solar energy, or price guarantee, first log in to the Fortum service and cancel your current additional services. After this, the new free employee additional services will become visible, and you can select them.
If you are using other additional services, you can change them to new ones by contacting our customer service at asiakaspalvelu@fortum.com.
If you reply to the email link above, the subject will be automatically included in your message. Please remember to also include your customer number, name, phone number, and the matter, for example: “I cannot cancel an additional service in self-service” or “Adding other additional services”. We will contact you if needed to complete the matter.
If your current contract is Fortum Kesto or Fortum Tarkka, your employee electricity benefit will be removed after some time, and your contract will become subject to a base fee unless you take action. We will contact you in advance before this happens.
If you do not renew your Fortum Duo electricity contract before the start of a new contract period, you will automatically be transferred to a Fortum Kesto contract with a standard base fee. Your additional services will also become standard paid monthly services.
As many as you want. For example, you can also make an employee electricity contract for your holiday home or cottage, but the contract must be in your name.
If your employment at Fortum ends, your electricity contract and additional services will be changed to standard-priced ones.
Terms of the Employee Electricity Contract:
Your employment with a company belonging to the Fortum Oyj Group is either permanent or fixed-term, and your employment lasts for at least 6 months.
You will activate an electronic customer account: e-invoice and electronic customer communication, and you will ensure that your contact details (email address, mobile phone number) are kept up to date in the fortum.fi services.
For more information about employee electricity, you can contact customer service by asiakaspalvelu@fortum.com
NOTE! To receive your employee benefits, please make your orders through this page!
Contract-specific terms can be found here.: Tarkka, Duo 12kk, Duo 24kk