Get control - in the app or on the web
It's easy to be a customer with us at Fortum. Log in to the web or download our app to get full control of your electricity. Not already a customer? Take the opportunity to become one and take control of your electricity usage today.
Take care of your business whenever you want
Extend your contract, notify us of your move, change the origin of your electricity contract to renewable energy, update your contact information.
Consumption and cost tracking
You can easily track your energy consumption and see your invoice.
Contract information and invoice archive
Check your contract details and bill status. Here you can also find your old electricity bills for your current and previous home addresses.
The same credentials works online and in the app
You can use your Fortum credentials when logging in to the web and when activating the Fortum app.
Setting up the service
You can log in to the service with a bank or mobile ID. However, we recommend using your Fortum credentials. This way, the service works best and is also available to other family members if necessary.
Get control on the web or on the app
In the Fortum online service, you can securely manage changes related to your electricity contract and monitor your home's energy consumption in a variety of ways. You log in to your personal pages from the top right corner of the page.
Our online services
Find all the information you need in the app
The app is a handy helper for taking care of your home's electrical matters. The Fortum app is always with you in your pocket as a mobile service.
Use the app to:
✓ Monitor the hourly price of electricity
✓ Monitor your electricity consumption in kilowatts and euros
✓ Change the billing interval
✓ Find all contract information and invoices
✓ Easily activate an e-invoice
Monitoring consumption, prices and costs
You can see consumption data in bar graphs and table format.
You can view data on a yearly, monthly, weekly, daily or hourly basis.
You can select the time period you want to view freely or with the shortcut buttons.
In addition to the bar graph, you can also see the total consumption and electricity costs and daily averages for the time period you have selected in the consumption view.
The temperature curve helps out seeing the effect of the outdoor temperature on electricity consumption.
For spot contracts, tomorrow's hourly prices and hourly price history are displayed.
You can save the data in an Excel spreadsheet or as a PDF file.
Chatbot Milo also serves when logged in
Once you have logged in, you do not need to log in separately if you ask Milo to check if you can get more payment time for your invoice. If payment time can be granted, you simply confirm your request to Milo.
If you want personal help in the chat, type "customer service" in the chat box and Milo will transfer you to the personal chat.
Questions about our online services
Unlike an app that you download to your phone from an app store, the online service works online, and you can use it on any device: computer, tablet or smartphone.
When you log in on the web, you can find your own contract and electricity consumption information and invoices. You can also do customize you contract with our addons and, for example, accept an offer or change the origin of your electricity contract.
The service is intended for households that have an electricity or district heating contract with Fortum.
Using your Fortum credentials, you can access all services. You can create credentials with your email address and strong authentication (bank or mobile authentication).
If the service informs you that the credentials is already in use, you can recover the credentials using the "forgotten password" functionality. Let our customer service help if you are unable to activate the credentials using the password function.
Unused credentials are deleted automatically. The customer will be notified of the deletion.
If you signed an electricity contract with our customer service, credentials may have been created for you at the same time. In that case, all you need to do is change your password.
The service is free of charge and can be used if you have a valid electricity or district heating contract with Fortum.
If contracts for different locations have been made for the same customer number, they will automatically appear in your Fortum online service.
If necessary, please contact our customer service for assistance in merging contracts for the same customer number.
Usage tips for viewing consumption data
You can quickly see the hourly consumption for a day, for example, by clicking on the column for day
If you want to look at, for example, hourly costs for the entire week, a quick way is to click on the hour/day option below the table after selecting a time period.
For example, if you have electric heating, your electricity consumption will increase significantly when the temperature drops. The temperature curve therefore helps you understand the effect of the outdoor temperature on your own electricity consumption and, for example, the effect of using additional heat sources on your electricity bill.
Once you have selected the time period, save the consumption data to your computer using the button above the graph/table.
The "Export CSV" option allows you to save the consumption data in csv format and review the data in Excel
You can also save the graph information for yourself in pdf format.
Enter the dates or use the selection box that opens when you click on the date selection with the mouse.
From the selection box, you can freely select the start and end dates with the mouse, or select the suggested time period from the shortcut buttons.
Time periods can also be accessed from the magnifying glasses below the graph on the right.
Yes, it is possible.
Select a time period and then click the "Table" button.
If the temperature selection is on, the temperatures are also displayed in the table.