Identiteettisuoja Perhe
Identity Protection Family helps detect misuse of personal information at an early stage, provides expert support in the event of identity-related issues, and includes insurance coverage for added protection.
- Practical assistance and clear guidance if personal information is misused
- Real-time monitoring, which requires registering information in the online service, helping to detect misuse at an early stage
- 24/7 expert support for both prevention and incident management
- Insurance coverage that provides financial protection and also covers legal expenses if the 24/7 support team is unable to resolve the issue
11,90 €/month
Protection for the whole family
ID Protection covers the entire family (up to five people over the age of 15) and protects all their devices under a single subscription. The service helps safeguard personal information and banking details, while also reducing risks such as falling victim to phishing attempts and fraudulent messages.
Financial security with no deductible
The insurance included in the service covers financial losses of up to €10,000 and legal expenses of up to €25,000, with no deductible, if identity theft occurs and the 24/7 support service is unable to resolve the situation.
24/7 monitoring and personal support
Your information is monitored around the clock, and you are notified immediately if anything suspicious is detected. You also receive preventive advice and fast support if your data is compromised.
Get ID- Protection Family
Identity Protection Family is designed to help prevent identity theft and misuse of personal data, detect incidents early, and minimize their impact for the entire family. The service includes an online platform, assistance in cases involving misuse of personal information on the internet, support in the event of identity theft, and insurance coverage if the 24/7 expert support service is unable to resolve the issue.
Detect misuse early
Monitor your personal information and receive alerts about suspicious activity.Protect the whole family with one service
Cover up to five family members over the age of 15 living in the same household.Expert support around the clock
Get assistance both for prevention and in the event of identity theft.Financial protection when you need it
Insurance coverage provides added protection if the issue cannot be resolved through expert support.
How does ID Protection Family work?
Three easy steps.
Step 1: Activate protection for your family
Activate the service and add your family members. Monitoring begins automatically, and you will gain access to guidance that helps the entire family stay safer online. Support is available both for prevention and in suspicious situations.
All family members must register for the service and enter the information they wish to have monitored. Each user can only view their own information in the online service.
Step 2: Get help if something happens
If you or a family member becomes a victim of identity theft, the 24/7 expert support service will guide you through the necessary steps and provide practical assistance to help limit the damage and prevent further harm.
Step 3: Financial protection for the whole family
The insurance included in the service provides additional protection if the 24/7 support team is unable to resolve the issue. It covers financial losses of up to €10,000 and legal expenses of up to €25,000, with no deductible.
What does the ID Protection Family service include?
What's included
ID Family helps protect your entire family against identity theft and online fraud:
Continuous monitoring of credit information, personal identity number, and email addresses
24/7 phone support
Personal assistance and guidance if you become a victim of crime
Compensation for financial losses up to €10,000 with no deductible
Coverage of legal assistance costs up to €25,000 with no deductible
Getting Started with the Service
1. Activate the service
After placing your order, you will receive an activation code for the Identity Protection online service. Visit the online portal and activate the service. Enter the information you would like to have monitored.
2. Review alerts
Once monitoring has been activated, events related to the use of your personal information will begin to appear in your online service. The event list may include both your own legitimate online activities and suspicious events that could indicate identity theft and require your attention. Event risk classifications help you assess the severity of potential threats. You will receive alert notifications by email.
3. Prevent damage
After activating the service, you will also find written guidance in the online portal on how to protect yourself against identity misuse. It is recommended to familiarize yourself in advance with the steps to take if you suspect a crime has occurred, as quick action is important. The support service is available both for prevention and if an incident is already taking place.
Frequently asked questions about Fortum Identity Protection Family service
Fortum Identity Protection Family helps protect the entire family against identity theft and misuse of personal information. The service is designed to help prevent misuse, detect it at an early stage, and minimize its impact.
The service covers the customer and up to five family members over the age of 15 living in the same household, including children who live with the customer either full-time or part-time. Each user registers separately and can only view their own information in the online service.
The online service monitors information registered by the user, such as personal identity numbers, email addresses, and other personal data. If suspicious activity or potential misuse is detected, the user will receive an email notification. Event risk classifications help assess the severity of potential threats.
The service also includes 24/7 expert support, available both for prevention and for assistance in suspected misuse cases. If you or a family member becomes a victim of identity theft or personal data misuse, you will receive practical guidance and support to help limit the damage and prevent further consequences.
Support is available for matters such as:
placing an address change restriction
placing a credit freeze or credit ban with a credit bureau
disputing fraudulent payment claims
removing unjustified credit records from credit databases
reporting incidents to relevant authorities and taking other protective measures
The service also includes insurance coverage that provides financial protection if the issue cannot be resolved through expert support. The insurance covers financial losses of up to €10,000 and legal expenses of up to €25,000, with no deductible.
Fortum ID Protection Family costs 11,90 € per month.
You can receive your invoice as an e-invoice directly to your online bank. If you are an electricity customer, the Identity Protection service will be billed on your electricity bill and according to its billing cycle.
However, you do not need to have an electricity contract to use the Identity Protection service.
How to Activate Fortum ID Protection Family
1. Activate the service
Once your agreement has come into effect, you will receive a separate message with instructions on how to activate the online service. After activation, you will receive information on how to log in and use the service. If you need assistance, you can contact Fortum Customer Service or the Fortum ID Protection 24/7 support line. Never share your login credentials with anyone.
2. Add the information you want monitored
After activation, you can add the information you would like the service to monitor. This may include email addresses, personal identity numbers, and other personal information to help detect potential misuse.
3. Review alerts
Once monitoring has been activated, the online service will begin recording events involving the use of the monitored information. You will see both your normal online activity and any suspicious events that may indicate identity theft or misuse of personal information. A risk rating helps you assess the severity of each event, and alerts are also sent directly to your email.
4. Prevent damage and get support
The online service provides guidance on how to protect yourself and your family from identity theft, as well as instructions on what to do if you suspect misuse of personal information. If you believe a crime has occurred, it is important to act quickly. The 24/7 support service is available both for prevention and for assistance if an incident occurs.