Fortum Suoralinja
Access to our experts without waiting
Make your electricity contract even better with the Suoralinja service. Through Suoralinja you can reach our customer service team without having to wait in lines. You will receive your own phone number and email address, which will give you priority when it comes to our business customer service team.
Benefits of Suoralinja
Express access to customer service
You will receive your own Suoralinjä phone number and email address. When you contact them, your case will be treated as a priority by our customer service.
High-quality customer service
Our customer service is one of the best in Finland, as it was awarded the Contact Center of the Year award in 2020. The award was based on a good level of service, excellent expertise, genuine interest in the customer's needs, and the friendliness of our customer service.
The fastest tool for an entrepreneur's everyday life
Last year, we responded to calls to the Suoralinja in an average of 39 seconds and to email inquiries in 2 hours and 21 minutes.
With Suoralinja, you get help when you need it
When everyday matters are handled quickly, you have time to focus on your company's core functions. As a Suoralinja user, you get your own Suoralinja phone number and email address. When you contact them, your case will be handled as a priority by our knowledgeable corporate customer service team.
The price of Suoralinja is €4.99/month/metering point (VAT 0%).
The Suoralinja additional service is valid until further notice.
You can find the terms and conditions of the Suoralinja service here.
Add Suoralinja to your contract
If you already have a Fortum business electricity contract
You can order Suoralinja conveniently online - and get the first month free of charge!
Or you can order it via Yritys Online service
You can also order the service by calling our customer service, tel. 0200 19100 Mon-Fri 8 am-4 pm (local network fee/mobile network fee)
As a new customer
Sign a new electricity contract with the Suoralinja service easily online!
