Customers
Customers
As a responsible actor in the electricity, heating and circular economy business, Fortum offers customers environmentally friendly and cost-efficient products and services. It also ensures the reliability of its marketing and communications. Fortum’s customer satisfaction reflects the responsibility of its business as perceived among various stakeholders.
Customer satisfaction
For us customer satisfaction is a top priority in implementing the company's strategy and in growing the business. We have set a target for customer satisfaction (≥ 70). We measure customer satisfaction as part of the extensive One Fortum Survey.
Services for customers
In recent years, we have introduced many new services that reduce environmental impacts and give customers better opportunities to control their electricity consumption and costs. The sustainable solutions we offer in energy production, traffic, and waste management also support a circular economy. The solutions offered by Fortum are related to real estate automation, smart EV charging solutions, local energy production and storage, and flexible demand. Additionally, we offer diverse expertise services for energy systems, electricity and heat production, and for the process industry.